Shipping & Returns
Shipping
- Free shipping on all orders over $50
- Standard shipping: 5–7 business days ($5.99 for orders under $50)
- Currently shipping within the United States and Canada
- You'll receive a confirmation email with tracking information once your order ships
🤍 30-Day Satisfaction Guarantee
We want you to love your LumaLip lip oils. If you're not completely satisfied with your purchase, contact us within 30 days and we'll make it right — whether that's a replacement, exchange, or refund.
- Unopened products can be returned for a full refund within 30 days
- Opened products — contact us and we'll work with you to find a solution
- Original shipping fees are non-refundable
Return Process
To initiate a return or exchange, please reach out through our Contact page or email us at [email protected]. We'll respond within 24 hours with instructions.
Damaged Items
Damaged items must be reported within 5 days of delivery with photos of the product and packaging. Please contact us through our Contact page for assistance.
Refunds
Approved returns will be refunded to the original payment method within 5–10 business days of receiving the returned product.